Last Updated: 16-July-2024
At nusamade.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we are here to help. Please review our return and refund policy below:
1. Eligibility for Returns
To be eligible for a return, you must meet the following criteria:
- The item is in its original condition, unused, and undamaged.
- Generally, you have 30 days from the date of receipt to return your item for a full refund or exchange.
- You must provide proof of purchase, such as an order ID and also photos or videos proof for Damaged / Defective / Incorrect Items.
2. Types of Returns
- Damaged or Defective Items: If you receive a damaged or defective item, please notify us immediately within a week of delivery so we can file a claim with the shipping carrier. If we are not notified right away, we will not be able to exchange the item or take it back for a refund.
- Incorrect Items: If you receive an incorrect item, please contact us immediately within 30 days of delivery to arrange for a return and replacement.
- Change of Mind: We do not accept Return and Refund for change of mind, please review and ensure you like the items before you make your purchase.
- Unclaimed, Undeliverable, and Refused Delivery returns will be subject to cancellation and will not be subject to a refund.
3. Return Process
- To initiate a return, please contact our customer service team at cs@nusamade.com.
- Our customer service team will provide you with instructions on how to return the item, including any necessary documentation or forms.
- Depending on the reason for the return, we may provide a prepaid shipping label for your convenience.
4. Refund Process
- Once we receive your returned item and verify its eligibility, we will process your refund within 3 business days.
- You will be issued a refund for the full amount of the order including shipping, if the correct replacement unit is unavailable.
- Refunds will be issued in the original form of payment used for the purchase.
5. Exclusions
The following items are not eligible for return or refund:
- Items that have been used, damaged, or altered by the customer.
- Clearance or final sale items.
- Gift cards or downloadable products.
6. Contact Us
If you have any questions or concerns about our return and refund policy, please contact us at cs@nusamade.com.
7. Policy Updates
We reserve the right to update or modify this return and refund policy at any time without prior notice. Please review this policy periodically for any changes.